1. Introduction
Welcome to PackOGreen Enterprises.
PackOGreen Enterprises is a supplier of eco-friendly food packaging materials, serving bakeries, restaurants, cafés, cloud kitchens, catering businesses, and other food-related businesses.
We respect your privacy and are committed to protecting the personal information you share with us through our website, enquiries, telephone calls, email, WhatsApp, and other business communications.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Business or company name
- Phone number
- Email address
- Business address
- Delivery address
Business Information
- Product enquiries and requirements
- Order details and purchase history
- Quotation requests
- Billing and payment information
- GST details and other business information provided for transactions
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and device information
- Pages visited on our website
- Website usage and interaction data
- Cookies and similar technologies, where used
We collect only information that is reasonably necessary for our business operations and the purposes explained in this policy.
3. How We Use Your Information
PackOGreen Enterprises may use your information to:
- Respond to product enquiries and customer requests.
- Prepare quotations and process orders.
- Arrange product delivery and fulfilment.
- Communicate about orders, payments, and deliveries.
- Provide customer support and after-sales service.
- Share product catalogues, price lists, and business updates when appropriate.
- Improve our website, products, and customer experience.
- Maintain business, accounting, and tax records.
- Prevent fraud, misuse, and unauthorised activities.
- Comply with applicable legal and regulatory requirements.
4. Sharing of Information
We do not sell your personal information to third parties.
However, we may share relevant information when necessary with:
- Delivery partners and logistics providers.
- Payment service providers and banks.
- Website hosting and technology service providers.
- Accountants, auditors, and professional advisers.
- Government authorities or regulatory bodies when required by law.
We expect relevant service providers to handle information appropriately and only for legitimate business purposes.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and enhance the user experience.
Cookies may help us understand which pages visitors access and how they interact with our website.
You can manage or disable cookies through your browser settings. However, some website features may not function properly if certain cookies are disabled.
Where required by applicable law, we will obtain consent before using cookies or tracking technologies that require it.
6. Data Security
We take reasonable technical and organisational measures to protect the information we collect against unauthorised access, disclosure, alteration, loss, or misuse.
However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain personal and business information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, resolve disputes, maintain appropriate records, and comply with applicable legal obligations.
When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable legal requirements.
8. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Raise concerns or submit a complaint about how your information is handled.
To exercise your applicable rights, please contact us using the details provided below.
Some information may need to be retained to fulfil legal, tax, accounting, or contractual obligations.
9. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, or other online services.
These websites operate independently and may have their own privacy policies and practices.
PackOGreen Enterprises is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Our website and business services are intended primarily for business customers and adults.
We do not knowingly collect personal information from children for marketing or business purposes. If we become aware that personal information has been collected from a child in circumstances where it should not have been, we will take appropriate steps in accordance with applicable law.
11. Marketing Communications
We may send product updates, promotional offers, catalogues, and business-related communications where permitted by applicable law.
You may request to stop receiving promotional communications by contacting us or using an available unsubscribe option.
Even if you opt out of promotional messages, we may still send essential communications relating to your orders, payments, deliveries, or other business transactions.
12. Privacy and Data Protection Laws
PackOGreen Enterprises aims to handle personal information in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and provisions as they come into effect.
We will review and update our privacy practices as necessary to reflect applicable legal requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, technology, or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us.
PackOGreen Enterprises
Business: Eco-Friendly Food Packaging Materials Supplier
Location: Trivandrum, Kerala, India
Phone: +91 99955 33775
Email: packogreen2025@gmail.com
Website: Please visit our official website and use the contact details